Listening Perception by Therese Padgett

Perception is an interesting word. As speakers we always need to know how we are "perceived" by the listener. In this article, we understand that even the act of listening is perceived as hearing by some and truly understanding (or understanding better) by others. Therese shares:

Well the first point seems kind of self explanatory but maybe that is deceiving, we spend 70-80% of our waking hours in communication, so if you become a good listener you will get more out of each conversation and convey a good attitude to the speaker, you will earn the respect of the speaker and this respect will be returned to you when it is your turn to be the speaker.(1)

Always concentrate on the speaker so you can respond in kind. (1) Make sure your non verbal cues tell the speaker you are open and willing to listen, your eyes focused on the speaker, sitting slightly forward in your chair and arms and legs in an open and relaxed position. Ask pertinent questions, interject appropriate questions. (2) All important points, maybe not so self explanatory, huh?

Most all sources say the most important is to be an active listener. As a result we are able to give verification or feedback and is what distinguishes effective listening and makes it so effective.(2) Most all sources agree that if you are just going to parrot the facts back at the speaker it is not an effective conversation. Know when to turn off the active listening so when you respond it will be your message you get across. (2)

All sources I found said eye contact and empathy are very important principles of active listening. (3)

Sources:

1. www.more-for-small-business.com/1html

2. www.study9s.net/listening.htm

3. www.drnadig.com/listening.htm